Frequently Asked Questions
Here are answers to some of the most common questions I receive. If you don’t see your question here, feel free to reach out — I’m always happy to help.
How does your service process work?
I keep things simple and transparent. Here’s what you can expect:
1. You contact me — Reach out through the contact form, email, or phone.
2. I diagnose the issue — I’ll ask a few questions or take a quick look at your device.
3. I explain the solution — You get a clear explanation of what’s wrong and what it will take to fix it.
4. You approve the work — No pressure, no surprises. I only proceed if you’re comfortable.
5. I complete the repair or service — On‑site or remotely, depending on the issue.
6. Follow‑up — I make sure everything is working properly and answer any remaining questions.
What types of computers do you work on?
I work on Windows PCs, laptops, custom builds, and most hardware components. I also offer limited support for Macs depending on the issue.
Do you offer remote support?
Yes — many software issues can be diagnosed and fixed remotely. I’ll guide you through a quick setup and handle the rest.
How long does a typical repair take?
Most issues can be diagnosed the same day. Repairs vary depending on the problem, but I always communicate clearly about timing.
Do you charge for diagnostics?
No — diagnostics are free. I only charge if you approve the repair or service.
Can you recover files from a failing hard drive?
In many cases, yes. The sooner you stop using the drive, the better the chances of recovery.
Do you build custom PCs?
Absolutely. Whether you need a gaming PC, workstation, or a clean home setup, I can build it to your exact needs.
What areas do you serve?
I provide on‑site support in Dunedin and nearby areas, plus remote support anywhere.